Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. 

 

Local delivery

We offer a $10 flat rate shipping to Sunshine Coast. 

Flat rate local delivery is available for orders over $20 within the Sunshine Coast area. 

We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at Asian Frenzy. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you a text message when your order is ready along with instructions. 

Our in-store pickup hours are 9am - 6pm on Monday to Friday and 9am - 5.30pm on the weekend. Please have your order confirmation email with you when you come.

Refunds, returns, and exchanges

We accept returns within 24 hours after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@asianfrenzy.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@asianfrenzy.com.au.